Integration Segment with Salesforce, adding an action

Question

All I want to do is,

1. Add Salesforce as destination
2. From the Track Object, get a field
3. Update to Salesforce

I created a custom action But it does not work

1. everytime it inserts a lead
2. My action is not executed What am I doing incorrect?

Below image I am testing to create a case to see if that works. It throws and error for not including Salesforce:true. Not sure where to include that

Answer 1

I think the issue is that you are using the Create operation for the action. Instead of creating a new case, you should use an Update operation. As the form says:

If the CRUD Operation is Update an ID field mapping is required.

I can't see that you have included an ID field in your field mappings there either. You will need that ID, so that you can update your customer.