I want to update my crm with messages that are sent to the twilio api by a softphone app, I can't inject the values needed to achieve it on the softphone sender side, so I'm looking for a way to trap the call on the twilio side and either insert a messaging channel or a webhook parameter so that I can get message event changes, then I can update my crm with the messages sent via the softphone.
I've check with support, read all the docs, and everything suggests only passing the parameters in with the message.
It seems to me that I should be able to inject this with some code on the server if I can find the trigger event and define a function or something that could do this.