I'm using Twilio's Park Conversation feature to keep track of chat history with users. The documentation shows how to park a conversation and view its history when the user messages back. However, I'm wondering if there's a way to display the parked conversation on the Flex UI and allow agents to resume or unpark it from their side. The documentation mentions the flow of unparking from the agent side, but it doesn't provide details on how to implement this in the Flex UI. Can you help with that?
How to Display Unpark Parked Conversations in Twilio Flex UI?
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