App hangs on iPod Touch, but not iPhone

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I've just released my first app. I have received an email from someone saying that on their iPod Touch the app hangs on start up (black screen).

I can't replicate this on either the simulator, or my iPhone 4s. Apparently it hangs and doesn't crash, so I don't expect a crash report.

  • Both his iPod touch and my iPhone are running iOS 9.2 and the app is 8.3+
  • I'm using a launch screen storyboard that appears to work on other devices
  • The guy who reported this to me has made iOS apps himself before, so I assume he know's what he's doing

Does anyone have any ideas as to what could be causing this? I'm a bit stumped. I would love to ask a more specific question, but I'm not sure where to look.

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