If I want to retrieve the data of a service request in Maximo, I can use the following URL:
https://<domain>/maxrest/rest/os/mxsr?ticketid=12345&_format=json
I query this URL from outside of a browser and use this data for external storage and data handling. While this provides me with a lot of information, it does not give me everything that browsing the ticket 'the usual way' would. When loading a ticket from the Service Requests (SP) application, I get a Specifications tab with attributes that's missing from the ticket's JSON.
A redacted example:
Pressing Alt + F1 on the value of either key, like Workcenter, produces the following help:
I suppose the ticketspec is a secondary field or type of field that's somehow linked to the Service Request. However, I have not been able to find a way to retrieve the data inside this Specifications/Attributes/Ticketspec field. I strongly suspect it's what Maximo calls Ticket classifications, but I'm not 100% certain on that.
How can I find the URL for this information, provided I have the ticketid? Or is there no URL available at all?
I had hoped to find the answer in the apimeta (https://<domain>/maxrest/oslc/apimeta), but with over 500 results I'm not knowledgeable enough how to turn that into an answer.
While I know my way around Maximo and the API, I am not an administrator. Thus should be from a user or poweruser's perspective. I can not modify what data is being served or how. Feel free to leave comments asking for clarification and I'll do my best to answer them.
So in that url you are using, you are using the MXSR object structure to retrieve results. That object structure - as shipped from IBM - includes the SR object only, and no subsidiary tables such as TICKETSPEC.
You can duplicate MXSR (don't modify it), and add TICKETSPEC as a source object. Specify SR as the parent, and TICKETSPEC as your relationship.
While in Object Stuctures, you can exclude/include fields to reduce the amount of information you're getting back from Maximo.