Suddenly receive 403 errors when trying to access files through browser (IIS)

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I have a PHP application running on IIS 8.5, and up until recently users were able to view system generated PDFs by clicking a link.

All of a sudden we are receiving 403 error pages on these PDF links. I have verified that IIS_IUSRS has read permissions on the files and parent folders in question.

Here's the full error from the log files:

2023-11-10 15:03:30 [ip removed] GET /PDFs/PDF-2023110813295.pdf - 443 - [ip address removed] 4 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/119.0.0.0+Safari/537.36 [url removed] 401 3 5 1541 0

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