ServiceControl remove pending upgrade version

Question

I need to update the servicecontrol under current version 3.6.4 and installed on server windows2012r2.

To do this I need to upgrade to 3.8.2 before installing the latest version 4.

However, I had installed version 4.13 beforehand and the installation gives

Version upgrade incompatible, you must upgrade to 3.8.2 => 1) uninstall version 4.13.0

The question is: How do I uninstall version 4.13 without impact the current version 3.6.4? doesn't seem not possible via "Programs and Features"

Thanks in advance for help.

Tony

Answer 1

You can use the ServiceControl Management utility, which you can find in the start menu.

The UI changed somewhat between versions, but you should be able to press a wrench icon and remove an instance, without removing the database and logs. Also the queue won't be removed. So when installing the correct version use the same instance name and all should work again.

As always, it's recommended to create a backup of the database and possibly any messages in error and audit queue before doing all this. It should work, but with computers, you never know. :-)

Also, feel free to email Particular Software at [email protected] for any additional questions.