Need Help, our account was logged out when one of my team member accidentally add an IP in whitelisted / allow-listed IP in IP Access Management. Already submit a ticket for the issue, but now they reply me with "Your account was suspended".
That shocked the production team, since this is a busy week for us.
Is there any way to solve these 2 matters in here, like we need immediate answers for our issues. If it's need to be place a call on us for the issue, please do.
This is our tickets number: #8595285 and #8588776 (merged into 8595285).
Here is the people who respond on our ticket:
- Mihai Petrovici |Tech Support Engineer
- Ruxandra Andrioae |Technical Support Engineer Twilio-Sendgrid
Thank you.
Today Sendgrid is misbehaving I had a similar issue creating a new account. The site keeps loading forever then a screen comes up telling me I need to contact support. Because you're going through the same thing I guess we try resolve it through customer support first before we go crazy