Re-activated users not receiving Google group emails

Question

I'm an administrator of a Google apps domain and we recently reactivated an account which was suspended for around 6 months. Regular emails to this user are working well but emails to a group to which this user belongs does not seem to reach the user.

I tried deleting the user from the group and adding him again, but to no avail.

What might be the problem? And what is the solution to this?

Answer 1

You may refer with this thread. It suggested to check the email delivery setting and the spam folder. Here's another reference which might also help: Not getting a group’s emails

If you’re not getting emails from your group, check your email delivery setting:

1. Sign in to Google Groups.
2. Click My Groups.
3. Choose a group.
4. At the top right, click My settings.
5. Select Membership and email settings.
6. Check "Email delivery preference." Make sure that you haven’t selected "Don’t send email updates."
7. After making changes, click Save.