Not able to access the service url from client server .Error :<urlopen error [Errorno 10060]>

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we have few services hosted on the server and they are being consumed by the client.

The service URL be like this- http://10.xx.x.y:80xx/sample.svc

The server where they are hosted , i tried to access the url and it works fine and even tried to invoke a method and that too worked file for a source to destinationn data transfer.

The problem is the people who use these SERVICES in SOAP are getting the below error :

Verification failed: Error resolving WSDL:
http://10.xx.x.y:80xx/sample.svc?wsdl. Error :<urlopen error [Errorno 10060].A connection attempt failed because the connected party did not properly respond 
after a period of time, or established connection failed because connected host failed to respond>

link of th error image: https://ibb.co/NTtWdgb

Error :<urlopen error [Errorno 10060].A connection attempt failed because the connected party did not properly respond  after a period of time, or established connection failed because connected host failed to respond>
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