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Is there any way in GAX to schedule skill changes for agents?

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Is there any way in GAX to schedule skill changes for agents? Any thoughts appreciated. Thanks

agent contact-center
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kevin devis On

I’m not sure of any built-in scheduling capabilities for any Configuration changes available in Genesys. But a few Genesys partners offer abilities like that. We’ve used Pointel Config Management in my previous company. You could try that as well.

0
Jorge Cornejo Bellido On

No such function is available, not even GAX has that. You can use 3rd party software or develop your own using PSDK

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