In Sabre, Terminal PCC booking api failure due to error

Question

In sabre Terminal PCC, we tried to book an itinerary but sometimes it works and sometimes it fails due to this error ( "SOAP-ENV:Envelope" must be terminated by the matching end-tag "</SOAP-ENV:Envelope>").

Could you please tell us what errors are in the request payload because the same type of request payload works fine sometimes and fails other times?

Error Response:

<?xml version="1.0" encoding="UTF-8"?>
<detail>
   <StackTrace>javax.xml.soap.SOAPException: Unable to create envelope from given source: Error on line 1 of document  : The element type "SOAP-ENV:Envelope" must be terminated by the matching end-tag "&lt;/SOAP-ENV:Envelope&gt;". Nested exception: The element type "SOAP-ENV:Envelope" must be terminated by the matching end-tag "&lt;/SOAP-ENV:Envelope&gt;".</StackTrace>
</detail>

Answer 1

I got the following response on webservices.support.sabre.com.

1st response mail from sabre:

Yes, I tested with your shared failing RQ, it's working with some unimportant errors due to it being used in the CERT environment, logs attached. How many instances of this error response have you seen?

To Sabre:

We went through the production booking API logs and nothing failed like this error, but it failed once in a production environment in Terminal PCC alone.

Note: The Cert Test did not face these types of errors.

Please let us know what to do in the future if the same error occurs.

2nd response mail from sabre:

Since this is a rare occurrence, our advice is to retry the RQ if you ever get this error again. Let us know if you come across this again.

As suggested by the Sabre support team, it won't reproduce again.