IIS web app stops working if Negotiate:kerberos is selected as provider under windows auhentication

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we have a web app hosted on IIS. The spn is set for hostname and works fine when negotiate, ntlm is set and user kerberos authentication. However, if we remove both of them and set negotiate:kerberos, the web app stops working.

On accessing the web page, we get error stating that the site cannot be reached. Even the app pool is also running. Still facing this prolem. Anyone have any idea on how to fix this.

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