I have a crash dump received of my application from customer to analyze, but Visual Studio 2017 is unable to load most of the Microsoft dll symbols for this crash dump:
…
'dump_11_10_2023-14_24_55_0.dmp' (Minidump) : Chargé '*C:\Windows\System32\ntdll.dll'. Binaire correspondant introuvable. [No matching binary found]
'dump_11_10_2023-14_24_55_0.dmp' (Minidump) : Chargé '*C:\Windows\System32\kernel32.dll'. Binaire correspondant introuvable.
'dump_11_10_2023-14_24_55_0.dmp' (Minidump) : Chargé '*C:\Windows\System32\KERNELBASE.dll'. Binaire correspondant introuvable.
'dump_11_10_2023-14_24_55_0.dmp' (Minidump) : Chargé '*C:\Windows\System32\user32.dll'. Binaire correspondant introuvable.
…
'dump_11_10_2023-14_24_55_0.dmp' (Minidump) : Chargé 'C:\Users\[…]\Qt5Multimedia.dll'. Les symboles ont été chargés. [Symbols have been loaded]
'dump_11_10_2023-14_24_55_0.dmp' (Minidump) : Chargé 'C:\Users\[…]\boost_system.dll'. Les symboles ont été chargés.
…
I have generated a crash dump on my computer for the same application, and the Microsoft dll symbols are successfully loaded from Microsoft symbols server.
Notable differences between the customer dump and my dump are:
- the system version: 10.0.17763 (customer) vs 10.0.19045 (mine)
- the dll versions, customer:
ntdll.dll C:\Windows\System32\ntdll.dll 6.2.17763.2989
kernel32.dll C:\Windows\System32\kernel32.dll 6.2.17763.2989
KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 6.2.17763.2989
user32.dll C:\Windows\System32\user32.dll 6.2.17763.2989
win32u.dll C:\Windows\System32\win32u.dll 6.2.17763.1
gdi32.dll C:\Windows\System32\gdi32.dll 6.2.17763.1697
…
mine:
ntdll.dll C:\Windows\System32\ntdll.dll 6.2.19041.3393
kernel32.dll C:\Windows\System32\kernel32.dll 6.2.19041.3393
KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 6.2.19041.3448
user32.dll C:\Windows\System32\user32.dll 6.2.19041.3448
win32u.dll C:\Windows\System32\win32u.dll 6.2.19041.3448
gdi32.dll C:\Windows\System32\gdi32.dll 6.2.19041.3393
…
I did a search on Internet and found a topic here with a user named magicandre1981 answering the symbols were missing on Microsoft server and that he will contact his Microsoft contacts to fix it.
How can check my issue is the same, that is to say how can I check the symbols I need are missing on the Microsoft server?
After I guess I should ask Microsoft but I have no idea where on Microsoft’s websites I could do that, so how should I contact Microsoft for such an issue?