How do I add a Rackspace cloud database as a data source in PhpStorm?

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I've added the host URL ({hash}.rackspaceclouddb.com), port 3306, and I'm using the same user and password that has access to everything via PhpMyAdmin, but I'm getting a failure when I test the connection. I understand that they run their instances on a private network, which I'm sure is causing the difficulty. Is there some trick I'm not aware of, or is it not possible?

Error message:

Failed: Communications link failure. The driver has not received any packets from the server.

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Alexander Molchanov On

In earlier versions, we've had a similar issue when establishing a connection with MySql. Please update DataGrip to the latest version. Also, make sure to download the latest MySql driver version available in DataGrip.