I have a Dialogflow agent which is integrated in an app and a web version. I want to integrate this chatbot with Chatbase to get analysis metrics of the bot. However, as of chatbase documentation we cannot integrate Dialogflow hosted bots with Chatbase but if I have a server in the middle of my app and chatbot which is saving all the data, can I integrate chatbase with it?
Chatbase integration with Dialogflow chatbot which is integrated in an app through a third party API
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Chatbase reports are built upon user messages and intents, however there is value in sending us the bot messages to provide context to the Transcripts feature. You can create a server to server integration to send us the JSON payloads in real time, or in batches of up to 100.
The typical way to integrate Chatbase is to have it called as part of fulfillment. This requires you to set each Intent to use fulfillment, but you can still set the reply as part of the Intent, if you wish. In your webhook, you would call Chatbase to record the event, but not return any response in the webhook, and Dialogflow will use the Response set in the UI.