Bitbucket Control Freak error message that a branch cannot be created as commits on the new branch must arrive via pull-request

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My Bitbucket users normally use the Bitbucket UI to create a new branch. The Bitbucket plugin, Control Freak, has been enabled and the global branch permissions section has been setup to "Always Require Pull-Requests" on branches. When users try to create a new branch based off of an existing one, a Control Freak message is displayed that the branch creation was cancelled as "Commits on the new branch MUST arrive via a pull-request and the starting-point (release/2024.1) for this new branch has never passed through a pull-request.". What are the steps needed to resolve this error? Is it that the parent branch needs all current commits on it to go through a pull-request first and then create the new branch off of it? I am not sure what steps are needed. Thanks.

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