An error occurred while processing your request

Question

11.9k views Asked by Jinichi At 18 November 2014 at 11:01

Some users experience difficulty logging into our web site and got the following error message.

An error occurred while processing your request. Reference #97.64bcf648.1412893809.36fcbfb4

They said that they could sometimes log　in but sometimes couldn't do.

I and my co-workers tried to do it a lots, but We didn't get any errors. The users said that they removed all of cookies and caches.

We are using apache, tomcat, struts2, akamai(CDN),big-ip.

What's happening with our web site?

There are 2 answers

Sekar T On 03 October 2020 at 07:22

just try ipconfig /release and ipconfig /renew from the command line prompt. Post your comments if it works or not

**Jinichi** · Accepted Answer · 2014-12-05 07:32:38

Jinichi On 05 December 2014 at 07:32 BEST ANSWER

We found Akamai(CDN) returned the error pages because our server returned 504 errors.