An error occurred while processing your request

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Some users experience difficulty logging into our web site and got the following error message.

An error occurred while processing your request. Reference #97.64bcf648.1412893809.36fcbfb4

They said that they could sometimes log in but sometimes couldn't do.

I and my co-workers tried to do it a lots, but We didn't get any errors. The users said that they removed all of cookies and caches.

We are using apache, tomcat, struts2, akamai(CDN),big-ip.

What's happening with our web site?

2

There are 2 answers

0
Jinichi On BEST ANSWER

We found Akamai(CDN) returned the error pages because our server returned 504 errors.

0
Sekar T On

just try ipconfig /release and ipconfig /renew from the command line prompt. Post your comments if it works or not