Workflow Error in FileNet P8 4.5

Question

I am receiving this error intermittently when running a workflow in FileNet P8 4.5. The step where I get this error has two CE operations - "createFolder" and "applySecurityTemplate". I have not been able to trace the issue. Any help would be appreciated.

Work Performer Exception: <Server Name - name removed>com.filenet.api.exception.EngineRuntimeException;An error was returned from the server. A Web services request received a non-HTTP response.  Response contents: maxRecursion="2">Id</IncludeProperties></PropertyFilter></ObjectRequest></GetObjectsRequest></e:Body></e:Envelope> 400 Bad Request<CRLF>Connection: close [Code=null] ... Object Reference [OBJECT_STORE:4] ID "{210A5F13-CA1A-44D6-808F-CA763C882BDA}" in ObjectStore "{210A5F13-CA1A-44D6-808F-CA763C882BDA}"; OMFC/Library/GetProperties//E_SERVER_ERROR

Root Cause:
An error was returned from the server. A Web services request received a non-HTTP response.  Response contents: maxRecursion="2">Id</IncludeProperties></PropertyFilter></ObjectRequest></GetObjectsRequest></e:Body></e:Envelope> 400 Bad Request<CRLF>Connection: close

Answer 1

Through a PMR, IBM asked us to start component manager from /opt/FileNet/WebClient/Router/routercmd.sh and change the CE URI to FNCEWS40MTOM from the existing FNCEWS40DIME and the issue is resolved.

Answer 2

I have a few questions first:

1. Are you using the CE_Operations component adapter (CA) or the WS_Request adaptor?
2. Do these component adapter EVER work, or do they only fail with this workflow?

Troubleshooting CA issues can be tough. Here's basically what you can do:

• Dial-up logging of the Component Manager and look at the resulting logs. They can be a bit difficult to read (like any debug log), but they will give you more information.
• Write a super-simple workflow that tests the use case that is failing.

Also, since these seems to be a web service-related issue, you may want to install a sniffer (like ethereal) to see what is being passed back and forth.

HTH!

Tom Purl