I am having an outlook addin which is fairly stable and has been used for years. On a citrix machine environment, the addin is causing outlook to hang if it is left open. Logs are not helping much. How can I approach the problem if I can do the native debugging?
What is the recommended approach to solve outlook addin hanging?
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Outlook can hang for many reasons. Since Outlook is COM-based, it uses STA which will cause the main UI thread to hang while it waits for a long-running operation to complete (network call, disk read/write, etc.).
You will need to review the source code to review what behaviors the component is performing when it hangs. Inserting trace statements (
Trace.TraceInformation) may also help if you can repeat the hangup. Start with the eventThisAddIn.ThisAddIn_Startupto see the entry point to the AddIn. DebugView is a great utility to view the Trace output of your plugin while it's running.If COM resources are not being cleanup up properly (
Marshal.ReleaseComObject) - over time the memory consumption will grow which will start making the application sluggish - although it shouldn't cause it to freeze/hang.Your best bet is understanding the behavior of the plugin to see what triggers the hang.