WebSphere Application Server 7.0.0.33 installation error - "failed to Install Update Installer"

Question

I ran into errors when trying to install WebSphere Commerce Fix Pack 8 (on WCS FEP 1 and FP 7) and so started WebSphere Commerce installation from scratch. I was able to install RAD but am running into the below error when trying to install WebSphere Application Server 7.0.0.33 (I also tried installing other versions, but ended up having the same error).

Any help and ideas to overcome this problem would be much appreciated. Thanks in advance!

Please note this is: WebSphere Commerce Developer Environment and WebSphere Application Server Test Environment.

Operating System: Windows 7 Enterprise 64-bit
Antivirus: McAfee

IBM Installation Manager:
Version: 1.8.0
Internal version: 1.8.0.20140902_1503
Architecture: 32-bit

RAD:
Succeeded installing the below version:
IBM® Rational® Application Developer™ for WebSphere® Software
Version 7.5.5.5 iFix1 (7.5.5051.RADO7555iFix1-I20120913_1613)

WebSphere Application Server:
Ran into the below error while attempting to install WAS 7.0.0.33

Error during "install" phase:

Error recorded in the log file:
actionStep : -INSTALL
version : 7.0.0.17
sourcePath : C:\IBM\SDP\image\UPDI70
installPath : C:\IBM\SDP\runtimes\updi_v70
calling performInstall
compare = 0
Deleting installPath : C:\IBM\SDP\runtimes\updi_v70
performInstall : Install Update Installer
OSCommand : Invoking at : C:\IBM\SDP\image\UPDI70\UpdateInstaller
OSCommand : Print out Command
C:\IBM\SDP\image\UPDI70\JDK\jre.pak\repository\package.java.jre\java\jre\bin\java.exe
-cp
setup.jar
run
-OPT
silentInstallLicenseAcceptance=true
-OPT
allowNonRootSilentInstall=true
-OPT
disableOSPrereqChecking=true
-OPT
disableEarlyPrereqChecking=true
-OPT
skipStartMenu=true
-OPT
installLocation=C:\IBM\SDP\runtimes\updi_v70
-silent
OSCommand : Done Print out Command
Unable to load JNI dll
archive:C:\IBM\SDP\image\UPDI70\UpdateInstaller\setup.jar+/6d03fb4a8c94a5cdd9d0f5efa721f948/win32ppk/win32ppk.dll
java.lang.UnsatisfiedLinkError: C:\Users\SHEELA~1.DOS\AppData\Local\Temp\ismp001\win32ppk.dll (Access is denied. )
at java.lang.ClassLoader.loadLibraryWithPath(ClassLoader.java:1011)
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1019)
at java.lang.Runtime.load0(Runtime.java:781)
at java.lang.Runtime.load(Runtime.java:769)
at com.installshield.util.LibraryLoader.loadLibrary(LibraryLoader.java:77)
at com.installshield.wizard.platform.win32.Win32Utils.loadDLL(Win32Utils.java:49)
at com.installshield.wizard.platform.win32.Win32SystemUtilServiceImpl.initialized(Win32SystemUtilServiceImpl.java:68)
at com.installshield.wizard.service.AbstractServiceImplementor.initialize(AbstractServiceImplementor.java:23)
at com.installshield.wizard.service.ServiceFactory.createImpl(ServiceFactory.java:129)
at com.installshield.wizard.service.ServiceFactory.createService(ServiceFactory.java:55)
at com.installshield.wizard.service.ServiceFactory.createService(ServiceFactory.java:24)
at com.installshield.wizard.service.LocalWizardServices.loadService(LocalWizardServices.java:107)
at com.installshield.wizard.service.LocalWizardServices.getService(LocalWizardServices.java:122)
at com.installshield.wizard.service.system.SystemUtilServiceInitialize.execute(SystemUtilServiceInitialize.java:17)
at com.installshield.wizard.Wizard.executeStartupBeans(Wizard.java:1451)
at com.installshield.wizard.Wizard$RunThread.run(Wizard.java:1534)

Answer 1

The error stack seems to indicate a file permission issue:

Unable to load JNI dll
archive:C:\IBM\SDP\image\UPDI70\UpdateInstaller\setup.jar+/6d03fb4a8c94a5cdd9d0f5efa721f948/win32ppk/win32ppk.dll
java.lang.UnsatisfiedLinkError: C:\Users\SHEELA~1.DOS\AppData\Local\Temp\ismp001\win32ppk.dll ***(Access is denied. )***
at java.lang.ClassLoader.loadLibraryWithPath(ClassLoader.java:1011)

Maybe check privileges for the user installing the product/fix?

Answer 2

Thanks for looking into it!

FINALLY figured it out ... turned out McAfee (anti-virus) software was blocking the install.

I was able to successfully install WAS 7.0.0.33 after turning off the McAfee services - specifically the McAfee Host Intrusion Prevention Service.