vichuploader cannot update file in production

Question

I'm using vichuploader for storing avatars. Eveyrhing is working fine on my local server but during file update in production server throw such error:

request.CRITICAL: Uncaught PHP Exception Symfony\Component\HttpFoundation\File\Exception\FileException: "Unable to create the "kernel.root_dir/../image/avatar/4" directory" at /home/xxx/xxxx.com/vendor/symfony/symfony/src/Symfony/Component/HttpFoundation/File/File.php line 110 {"exception":"[object] (Symfony\\Component\\HttpFoundation\\File\\Exception\\FileException(code: 0): Unable to create the \"kernel.root_dir/../image/avatar/4\" directory at /home/xxx/xxx.com/vendor/symfony/symfony/src/Symfony/Component/HttpFoundation/File/File.php:110)"} []

I use symfony 3 on OVH shared hosting, does anyone have idea what is wrong?

Answer 1

You have not permission to create files in directory /image/avatar