UnicodeDecoderror: 'ascii' codec can't decode byte 0xe9 in position 5: ordinal not in range(128)

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I am not a programmer, not even advanced in programming, so please be less mad about my question :D

The thing is that I am a biologist, and I just started to learn programming a bit (I have to). I was trying to install dendropy/sumtrees via python using the description in this site.

I used the

c:\...\DendroPy-4.0.3>c:\Python27\Scripts\pip.exe install -U dendropy 

in c prompt, and I got the message:

UnicodeDecoderror: 'ascii' codec can't decode byte 0xe9 in position 5: ordinal not in range(128)

Can anybody help me? (using words you are using for a monkey to understand the basics of quantum physics...) Thank you in advance :)

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