Unable to load URL https://getit-12.embarcadero.com when trying to load GetIt in Delphi 12

Question

Every time I open Delphi and try to load GetIt Packages on the Welcome Page, then I get an error and it doesn't load as can be seen by the image below:

Clicking on "Retry" doesn't work. Same issue.

The Warning/Error it gives me is:

Unable to load URL https://getit-12.embarcadero.com. The following error occurred: Access violation at address 7A0E2732 in module 'rtl290.bpl'. Write of address 77C9BC5C

This happens every time. Is this a bug in Delphi 12 or perhaps my installation didn't complete properly? What can I do to fix GetIt and this Warning/Error?

Answer 1

For Version 12.0 GetIt is apparently now running again but versions prior to this are still unaccessible - thread has been opened with updates here on version 12.0 changes https://en.delphipraxis.net/topic/10982-current-state-of-the-embarcadero-services/

Answer 2

Got this answer from embarcadero's support team this morning (18.01.2024):

"Our servers are down, and this is causing the issue. We will notify you once the servers are back up, and running. We have a blog about it here: https://blogs.embarcadero.com/we-are-experiencing-a-hardware-outage/ "

Waiting ....