Hello dear Developers,
I recently installed trac in my workplace, and I currently manage it. So it was all good until I found this requirement which seems to be impossible with trac (with what it comes by default)
I have several groups, and they have different permissions. Suppose they are as below.
Super Admin - John
Engineer Admin - Jane, Jack,
Engineer - Peter, Sam,
Quality Assurance - Bill, Steve, Rose
Now, I want these QA guys to have the ability to create a ticket. That can be done with permissions. But when they create the ticket, I want to limit their privileges to whom they can assign it. That means, They should only be able to assign the ticket to Jane or Jack (or say the Engineer admin Group). Then Jane/Jack will assign it to any Engineer Guy..
That's how I want to manage the flow. But I have no idea how to do this..I searched and found some plugins, but they all are different from what I want.
Can anybody guide me with what to do?
Thanks in advance. Please feel free to ask anything if I'm not clear enough.
It should be possible to do this with Trac, no plugins needed, but you'll need to enable some Components that aren't enabled by default. Hopefully you are using a recent version, preferably Trac 1.0.2.
Enable extra-permissions-provider:
Create a special permission for the QA group to assign tickets, and for all other users to assign tickets:
Grant
TICKET_ASSIGN_QA
to the QA group. Create a special workflow action for the QA group:If you're using the default workflow, for the
reassign
operation you'll need to specify apermission
attribute in the ticket workflow, requiring a permission that the QA group doesn't possess so that they don't see that workflow action. The following also goes in the[ticket-workflow]
section.This configuration looks tricky, so feel free to follow up if you need more tips.