I'm developing a QA web-app which will have some points to evaluated assigned to one of the following Categories.
- Call management
- Technical skills
- Ticket management
As this aren't likely to change it's not worth making them dynamic but the worst point is that points are like to.
First I had a table of 'quality' which had a column for each point but then requisites changed and I'm kinda blocked.
I have to store "evaluations" that have all points with their values but maybe, in the future, those points will change.
I thought that in the quality table I could make some kind of string that have something like that
1=1|2=1|3=2
Where you have sets of ID of point and punctuation of that given value.
Can someone point me to a better method to do that?
This table is not normalized. It violates 1st Normal Form (1NF):
You can read more about Database Normalization basics. The table could be normalized as: