Prophecy version: 14.5.2
I am using the following CCXML line to playback audio files over a phone call:
<dialogstart src="'NoResponse.wav'" type="'audio/wav'"/>
This works the majority of the time. However sometime a few threads will begin having errors during the playback of an audio file, this doesn't seem to be tied to any specific audio file. In the logs I get a SIP event error with the following details (only showing relavent bits from log):
CTStream/Failed to read from VIO accessor. CTStream/Transcoder:failed to read from backbone. Reading from playback stream has failed. name="error.dialog.notstarted" reason="audio playback conflict"
Any information the leads to the resolution of this issue would be greatly appreciated. I have not found any information on this in the Prophecy documents.