Responsive site looks different on client's location devices (Wordpress-Woocommerce)

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Facing a strange issue with site I am working with. The demo/live site looks good on all mobiles when I checked, but the live site looks zoomed out when viewed on phone by client and their customers (they are from another country). I tried responsinator, browser stack, iPhone & Android phones and asked friends from other countries to check in their mobile devices. But the site looks normal. Bcoz of this I am unable to analyze the issue. Its been more than a month so definitely caching is not a reason. Any help is appreciated.

Demo site

Live site

This is how it looks on client side

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