I wanted an implementation where if the confidence of an intent is below say, 0.6 then a particular action to be invoked and perform an API call, from there on I want to be able to either execute custom action or continue with the intent which was resolved in the first place based on some condition.
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Probably try take a look into this Rule Policy. You can always modify the action that is specified here and put the conditions that you wish to perform under the same action.