Rasa Chatbot - Issue in executing actions.py file with mysql database connectivity

Question

Encountered an exception while running action 'action_email_data'.The bot will continue, but the actions events are lost. Please check the logs of your action server for more information. Traceback (most recent call last): File "C:\Users\MEHUL\Anaconda3\envs\RasaMehul3\lib\site-packages\rasa\core\actions\action.py", line 721, in run response = await self.action_endpoint.request( File "C:\Users\MEHUL\Anaconda3\envs\RasaMehul3\lib\site-packages\rasa\utils\endpoints.py", line 173, in request raise ClientResponseError( rasa.utils.endpoints.ClientResponseError: 500, Internal Server Error, body='b'{"description":"Internal Server Error","status":500,"message":"The server encountered an internal error and cannot complete your request."}''

The above exception was the direct cause of the following exception:

Traceback (most recent call last): File "C:\Users\MEHUL\Anaconda3\envs\RasaMehul3\lib\site-packages\rasa\core\processor.py", line 868, in _run_action events = await action.run( File "C:\Users\MEHUL\Anaconda3\envs\RasaMehul3\lib\site-packages\rasa\core\actions\action.py", line 745, in run raise RasaException("Failed to execute custom action.") from e rasa.shared.exceptions.RasaException: Failed to execute custom action.

Answer 1

The 500 error code suggests that there was a server error. Did you start the action server before making any requests to the bot? If you are running your bot locally, you can start the action server with:

rasa run actions

See the doc reference at Running a Rasa SDK Action Server.