I am using Avaya one-x Agent 2.5
and looking for passing the agent ID in addition to IVR data collected from the caller to a web-service in order to make popup screen.
Everything is working fine, but i don't know how to find the Agent ID
.
Is the Agent ID registered anywhere in the onex-agent files ?
or can i use the AES
to find out the ringing agent ?
any idea is appreciated.
Even though this question is not a pure programming, but i think it is useful to share the solution here.
the Avaya One-x Agent application stores the agent ID in the settings file under the following path
line # 15
so, you can use the following code to store the Agent ID in a variable and use it for popup purposes.
Regards