Not getting Order emails copies with personal to my Gmail custom email Magento

Question

I have a custom gmail domain ([email protected]) and I have set on backend to receive order copies in that email but I am not receiving them. Now, If I add a normal gmail account ([email protected]) it works.

[email protected] --> FAILS
[email protected] --> WORKS

I have tried some solutions but they don't seem to work. What is blocking the emails to get to my custom emails? Any help?

Thanks.

Answer 1

Are you using customdom.com as the domain name your Magento store is sitting on?

i.e [email protected] is the "FROM" email address for orders and [email protected] is "TO" address

If so I would ensure you have a SPF record set on your domain name as this email is mostly likely being added as spam.

This is a common issue where the web server is trying to "spoof" your email address as a sender and when you try to email yourself, its marked as spam.