Mendeley and Citavi ignore previous references and act to them as normal text and start again from one

Question

both Citavi and Mendeley referencing management, when I referenced in MS Word, it works fine, but after two or three days ( after several restarting my computer), it ignores previous citation and restart again from one. I want to keep continue to 3 in example.

[![I used three different references, two of them is fine, but the third one, it starts again from one, but it should be three.]]

Answer 1

Reinstall Mendeley MS plugin. I think it is fine.