Issue in synchronization contacts from multiple websites

Question

We are facing problem with profilesync service of audience manager.

We have the scenario, where we are doing subscription in 2 steps:

1. We are taking user email address which is unique id and we save the record in tridion_submgmt and later profile sync service saved this record to tridion_email DB with this unique email id.
2. We are taking user date of birth and mobile no and we want to update the same record.

These 2 steps are run one after other.

Also we have 87 websites where we have different address book and one single synchronization target settings.

We are facing problem with synchronization, sometime record is updating but sometime record is not updating by step 2.

any suggestion please?

Answer 1

Are you directly adding the records to the database? This is not supported and can interfer with the proper working of the syncing process.

If you use the API to update the record (on the Content Manager or on the Content Delivery side) it will automatically trigger the sync service and makes sure the information is synced correctly

A small (java) example based on your requirements:

Contact testContact = new Contact();
testContact.setExtendedDetail("Email", "[email protected]");
testContact.setExtendedDetail("MobileNr", "1234567890");

Calendar calendar = Calendar.getInstance();
calendar.set(1970, Calendar.OCTOBER, 17, 0, 0, 0); // 17 okt 1970   
testContact.getDetails().get("dateOfBirth").setFieldValue(calendar.getTime());

testContact.save();     

Answer 2

In the past, we have to set the contact AddressBookId in order to sync to specific address book.

testContact.setGroupId(20); // 20 is the address book id

This is java sample code. for .net I believe it is testContact.AddressBookId = 20 .