My company is currently looking to build a power dialer using AWS Amazon Connect but I haven't been able to find support for agent extensions or voicemail. I'm, I going crazy? Someone please point me in the right direction.
Is there a current solution for Amazon AWS Connect Voicemail?
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AWS has recently released Voicemail for Amazon Connect, which is deployed using a CloudFormation template.
You only pay for the standard AWS charges that the solution uses, there's no additional platform/service charges.
https://aws.amazon.com/solutions/voicemail-for-amazon-connect/
We faced similar challenges and after several attempts discovered https://amazonconnectvoicemail.com . It was easy to integrate into our current Amazon Connect instance.