In coming emails not updating issue fields in Redmine

Question

I am trying to set up Redmine so that it can receive emails to create tickets . The command I use to fetch emails is

rake --trace redmine:email:receive_pop3 RAILS_ENV="production" host=my.mail.server port=110 [email protected] password=***** project=foobar

email contents are like

Project: foobar
Tracker: Bugz
Status: New
Priority: Normal

On receiving this email redmine created a new ticket . However files Tracker,Status and Priority is not getting updated with the values from email . Instead the entire email body is getting updated in Description field of the new ticket. Are my emails not in the correct format ?

Answer 1

Redmine only allows setting attributes from the mail body which are explicitly enumerated on the command line.

You can specify which attributes are allowed to be set using the @allow_override@ argument to the rake task similar to this:

rake redmine:email:receive_pop3 RAILS_ENV="production" ... allow_override=project,tracker,status,priority

Please see the documentation at http://www.redmine.org/projects/redmine/wiki/RedmineReceivingEmails#Issue-attributes for details.