I don't receive email notification from Azure Devops when someone use @mentions

Question

We normally receive email notifications when we use @mentions in workitems on Azure Devops and it is not working anymore for all of us. I checked on the notifications settings everything seems fine but still not working.

If you can help on that.

Thank you

Answer 1

I used to copy the comment in the previous work item instead of typing @ and selecting the person, and then I found that no one would receive emails.

Although the format looks correct, it will not register as a real mention and will not send email notifications.

Like this, only the comment below will send me an email.

Answer 2

per documentation: Note

Don't copy/paste @mention users from a previous comment. While the resulting formatting looks identical to a properly entered mention, it doesn't register as a true mention nor send an email notification.