In reports. I am trying to filter Merged tickets from reports. And I am referring this solution,
does Zendesk made any changes in UI/Options because I am unable to find options showed in above post to add matric globally and By Using Query
SELECT IFNULL((SELECT # Tickets WHERE Ticket Tag = your_tag),0)
Is there any other better way to remove merged tickets form Zendesk reports. Thanks in advance,
From what I understand, you'll want to build the metric yourself as none of that appears to be default. I will share a link to help you:
https://support.zendesk.com/hc/en-us/articles/229244588-Reporting-on-ticket-tags
Oh and if the formula you have above is correct but by excluding the closed_by_merge tag would be the best way to exclude merge tickets.