Human entities in the loop are not loaded in the graphical interface

Question

Currently I have my own processor in DocumentAI, I am making the request to HITL but when I look at the review interface it loads the document but the entities do not appear and additionally it does not allow to make annotations.

I have tested HITL consumption and the document loads in the Human in the loop interface, but the entities do not appear.

Answer 1

There are a few possible reasons why the human entities in the loop are not loaded in the graphical interface:

• The HITL job is not yet complete. It can take some time for HITL to process the document and load the entities.
• The HITL job is in a failed state. Check the HITL job status to see if there were any errors.
• The HITL job is using a custom processor that does not support entity extraction.
• The HITL job is using a pre-trained processor that is not trained to extract entities.

To troubleshoot the issue, you can try the following:

• Wait for the HITL job to complete.
• Check the HITL job status to see if there were any errors.
• Make sure that the HITL job is using a custom processor that supports entity extraction.
• Make sure that the HITL job is using a pre-trained processor that is trained to extract entities.

If you are still having problems, please contact Google Cloud support for assistance.

Here are some additional tips for troubleshooting HITL issues:

• Make sure that you are using the latest version of the DocumentAI API.
• Check the DocumentAI documentation for more information on HITL troubleshooting.
• Search the DocumentAI community forum for help from other users.

I hope this helps!