How to view Crash Reports from TestFlight Beta tester in Organizer

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I have a beta build of my app that i give to some extern testers via TestFlight. One tester has a problem with the build and I also see that his version crashes in iTunes Connect. itunes Connect and organizer

When I go to iTunes Connect -> Select my App -> and then go to activity and select the build I see that that there are crashes.

Then I open the Organizer from xCode -> Window -> Organizer and select my app and then go to Crashes tab it shows me that I got no crashes.

Th tester activated the option "Share with App-Developers" in Settings -> Privacy -> Diagnose & Usage

What do I do wrong that it shows me no crashes in the organizer?

Thanks for your time and merry Christmas!

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