How to unlock a file taht was opened/edited/saved then re-opened using iTHit WebDAV Ajax library and iTHit Server?

Question

I have a user who gotten a word file locked (attempting to edit again displays a message in word that the file is locked by another user) after editing and saving...I restarted IIS then the user's PC then the web server...the file is still locked...How can we unlock this file? How can we prevent this from happening... We are using iTHit Ajax library v1.8.0.1342 and IT Hit WebDav Server v3.7.1780

Answer 1

Per iTHit...The lock is requested by the client applictaion, typically by Microsoft Office. The client application specifies the lock period in its request. The server can either issue the lock for the specified period or for any other period it wants. The lock time is passed back to the client. In your server implementation you can program the lock time in ILock.Lock method implementation. I used Fiddler and found that Word and Excel specified 3600 seconds and the function on the server adds that to the current GMT time for the lock expiration..