How to set alert severity by name of alert?

Question

All my alerts are critical except for one, called "not a critical alert". When this alert is triggered though, it has a critical severity. How can I set pagerduty to make this specific type of alert low severity?

Answer 1

Using the event rule capabilities within PagerDuty, it is possible to change the severity of an alert.

Depending on the alert severity, you may want to configure your services to use dynamic notifications, so that you are notified appropriately. e.g. critical/error = phone call, warning/info = push/email.

For example, you could create an event rule that matches based on the alert summary, then updates the severity as needed.

Matching Condition

Action