How to return Service Now tickets list to AWS Lex from AWS Lambda?

Question

From Lex ChatBot User will ask give me ServiceNow Ticket list.

I am trying to get the Service Now tickets list from Service Now by Calling an ServiceNow API from AWS Lambda, I am getting the results (Tickets list) in Lambda function, but how to send Ticket list from AWS Lambda to AWS LEX.

I used PYSNOW library to get the data from ServiceNow to ALWS Lambda. How to send SNow ticket list to Lex from Lambda?

Answer 1

In your Lambda function you need to build and return a return object that matches with the format expected by Lex.

You can read about it in the documentation here:- https://docs.aws.amazon.com/lex/latest/dg/lambda-input-response-format.html#using-lambda-response-format

Sample apps are available on Github as well:- https://github.com/awsdocs/aws-lambda-developer-guide/tree/main/sample-apps