I'm working on genesys cloud application.
I need to get client, agent and call information for all not answered outbound calls for a day or between 2 dates by an API.
Is there an API do that?
How to get all details for not answerer calls between 2 dates in genesys cloud?
1.4k views Asked by Abdurrahman Anas At
1
There are 1 answers
Related Questions in GENESYS
- Add additional fields to Linq group by
- couldn't copy pdb file to another directory while consuming wcf web service
- Why are the aliases for string and object in lowercase?
- WPF MessageBox Cancel checkbox check
- Resolve object using DI container with object instance
- Creating a parametrized field name for a SELECT clause
- Does compiler optimize operation on const variable and literal const number?
- Get data from one form to another form in C#
- Writing/Overwriting to specific XML file from ASP.NET code behind
- Deleting Orphans with Fluent NHibernate
Related Questions in GENESYS-PLATFORM-SDK
- Add additional fields to Linq group by
- couldn't copy pdb file to another directory while consuming wcf web service
- Why are the aliases for string and object in lowercase?
- WPF MessageBox Cancel checkbox check
- Resolve object using DI container with object instance
- Creating a parametrized field name for a SELECT clause
- Does compiler optimize operation on const variable and literal const number?
- Get data from one form to another form in C#
- Writing/Overwriting to specific XML file from ASP.NET code behind
- Deleting Orphans with Fluent NHibernate
Popular Questions
- How do I undo the most recent local commits in Git?
- How can I remove a specific item from an array in JavaScript?
- How do I delete a Git branch locally and remotely?
- Find all files containing a specific text (string) on Linux?
- How do I revert a Git repository to a previous commit?
- How do I create an HTML button that acts like a link?
- How do I check out a remote Git branch?
- How do I force "git pull" to overwrite local files?
- How do I list all files of a directory?
- How to check whether a string contains a substring in JavaScript?
- How do I redirect to another webpage?
- How can I iterate over rows in a Pandas DataFrame?
- How do I convert a String to an int in Java?
- Does Python have a string 'contains' substring method?
- How do I check if a string contains a specific word?
Popular Tags
Trending Questions
- UIImageView Frame Doesn't Reflect Constraints
- Is it possible to use adb commands to click on a view by finding its ID?
- How to create a new web character symbol recognizable by html/javascript?
- Why isn't my CSS3 animation smooth in Google Chrome (but very smooth on other browsers)?
- Heap Gives Page Fault
- Connect ffmpeg to Visual Studio 2008
- Both Object- and ValueAnimator jumps when Duration is set above API LvL 24
- How to avoid default initialization of objects in std::vector?
- second argument of the command line arguments in a format other than char** argv or char* argv[]
- How to improve efficiency of algorithm which generates next lexicographic permutation?
- Navigating to the another actvity app getting crash in android
- How to read the particular message format in android and store in sqlite database?
- Resetting inventory status after order is cancelled
- Efficiently compute powers of X in SSE/AVX
- Insert into an external database using ajax and php : POST 500 (Internal Server Error)
This end point will work for you it will provide data of date intervals by passing dates in interval. https://api.mypurecloud.com/api/v2/analytics/conversations/details/query
Pass interval in the request in below format. 1."interval":"2021-11-09T18:29:00.000Z/2021-11-09T18:30:00.000Z" in request.
Pass originatingdirect as outbound in request as shown below. 2."originatingdirection":"outbound.
Then this will provide you info of calls whose convesration time lie in the interval and are outbound calls.
You can find documentation of request and response in the below url https://developer.genesys.cloud/api/rest/v2/conversations/
In response json:- Agent info is in userid field where purpose is agent in participant object of response. You can get the name of agent using https://developer.genesys.cloud/api/rest/v2/users/#get-api-v2-users