How do I resolve VMware Airwatch enrollment issue on android?

Question

Airwatch stuck on enrollment process repeatedly within Android devices.. Horrible experience and does not work correctly for users with Samsung workplace services. Their support line has not been of any help either. Are there any users with similar experiences? No issues with iPhone using native mail client or Boxer.

Answer 1

We have both iOS and Android devices. For Android we use only Samsung (both tablets and smartphones, usually Galaxy A3 and A5, but also S6 and higher) and everything works just fine.

Answer 2

You need to enable this setting to Enroll Android devices in Airwatch admin console

Groups & Settings --> All Settings