I have an intent "Reprompt" in my agent with event value as "actions_intent_NO_INPUT" and Action value as no.input but still my agent triggers "Default Fall back intent" in case of no user input. I need help to understand how to have my agent identified no user input and fired "Reprompt" intent instead of "Default Fall back intent". Please note that I am building it for call center not for Google Assistant and currently testing it on a landline telephone set. Is this happening because dialogflow can't recognize no.input on mobile phones and landlines?
Handling of NO USER INPUT in dialogflow
1k views Asked by Muhammad Naqash Butt At
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Is your "Reprompt" in a 'Catch Node'? We use a Catch Node to catch things like "repeat", "silence" and low confidence checks. If the customer asks for a repeat or hits silence (based on time count with no input) we increase a counter by +1 then repeat the initial phrase/question. If silence again we increase the counter by +1 again. On the 3rd try, we bounce them to an agent. It should not matter if you are testing from a landline or mobile device.