Google Play pre-launch report screenshots have incorrect orientation

Question

My game uses a fixed portrait orientation. I have personally tested on a couple phones and a tablet. I have never seen issues with my code; the game always has a fixed, forced portrait render.

However, all of the screenshots generated in the Google Play pre-launch report show the game rendering in a landscape orientation.

Searches suggest that, by default, the report should have been running in portrait anyways.

https://support.google.com/googleplay/android-developer/answer/9842757?hl=en

Can test devices run tests on apps that use landscape configuration?

The test devices are predefined to run tests on fixed portrait page orientation by default. However if your app is locked to landscape, you should see videos and screenshots in landscape mode.

Any info is greatly appreciated. Thanks

Answer 1

Turns out I did not properly setup my app for portrait only orientations.

I had found a post suggesting the following code was enough to make things work:

    Screen.autorotateToLandscapeLeft = false;
    Screen.autorotateToLandscapeRight = false;
    Screen.autorotateToPortraitUpsideDown = true;
    Screen.autorotateToPortrait = true;

However, I also had to change a setting in the Unity Editor itself

Project Settings -> Player -> Resolution and Presentation -> Default Orientation -> Portrait

Adding that fixed everything