Gitlab runner stucks while pulling docker image

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I was trying to run my gitlab-ci in my hosted gitlab server and I picked docker for gitlab-runner executer but in pipline it got stucked and doesn't work. What should I do to fix this? enter image description here

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Sayan Daw On

Seems the same issue, the Machine on which the docker is running, is sitting behind a proxy server, which is why its getting stuck when its trying to pull the image.

If you are able to login to the machine and check the internet access.. Check if you are using some kind of proxy or not? Your ID may have SSO to Proxy and hence your ID works .. if the gitlab-runner service runs on a different account, that account may not have internet access