My company's Facebook app has been in operation for a few years, but with the recent API upgrade, Facebook now requires apps to be submitted for approval if you need certain permissions.
This app adds a page tab, which requires the manage_pages permission. Facebook has rejected the app several times, providing the following reason:
We could not reproduce the requested permission. Please submit detailed, step-by-step English instructions in the "Add Notes" section of the permission, and make sure to provide the relevant version of your app.
Things I've done:
- provided step-by-step instructions, with supporting screenshots for each step
- had multiple people test those steps to ensure the login process and page tab work as expected
- read through all of the supporting documentation and submission articles
Unfortunately, Facebook provides no option to contact their reviewers.
Has anyone else hit a wall when submitting a Facebook app for approval? And if so, were you able to figure out the issue or contact the reviewer?
That's unfortunate... I think there have been such cases. If you think everything is correct with your review submission, I'd recommend that you post a message to https://www.facebook.com/groups/fbdevelopers/ There are FB engineers monitoring the group, I guess they could give you some help or contact the right persons.
Good luck!