Error: Communication error: The Client failed to send packet. The socket has been shut down

Question

Steps followed to installed Load Agent on AWS.

1. Firewall Exception from controller for port 50500 , 54345, 443 and 3389 on load agent machine.

2. Installed Load Runner Setup [ as Load agent Process is also a part of Load Runner Setup]

3. Allowed all the programs [Agent Process, Agent Service.. etc] from Windows Firewall.

4. Tried to connect from Load Controller. Error received on controller is

Communication error: The Client failed to send packet. The socket has been shut down.

As per OPs team, the agent is trying to establish a connection back to a server 54.xxx.xx.xxx[Unknown AWS IP] on port 10051 and failing eventually where as this particular server is unknown to us.

Version of Loadrunner on Agent and Controller is same.

Please tell how do i have to install or configure MI LISTENER or AGENT PROCESS over firewall.

Answer 1

Turns out, it was a firewall exception mess made by the IT department. The above mentioned steps will clearly allow a communication with the LR Controller and Agent.